Return & Refund Policy
In accordance with the Consumer Protection Act and related regulations, customers are entitled to a 7-day appreciation (cooling-off) period.
Please note that this period is not a trial period. We kindly ask that you consider your purchase carefully before placing an order.
If you are not satisfied with the product upon inspection, please do not open or use the item, and proceed with the return process according to our return policy.
Due to food safety and hygiene concerns, once the product’s outer plastic seal is broken, the 7-day appreciation period no longer applies, and we will not accept returns or exchanges. Thank you for your understanding.
To request a return or refund, please contact our customer service within 7 days of receiving the product. The 7-day period begins on the day the package is received.
For example: If you receive the product on January 1st, the return request must be submitted between January 1st and January 7th. A request submitted on January 8th or later will not be accepted.
For promotional combo products, the entire bundle must be returned; partial returns will result in recalculating the remaining items at their original unit prices.
Products marked as short-dated sale items include an indicated expiration date. By completing the purchase, you agree to these terms, and such products are non-returnable and non-refundable.
Exchange Policy
Currently, we only support returns, not exchanges.
If you wish to exchange an item, please return the entire order and place a new order.
Returns must be requested within 7 days of receipt. Returns requested after this period will not be accepted.
Partial returns are not accepted. Please return all items from the order, including free gifts, in complete and proper packaging. Incomplete returns or missing items will require the customer to pay for reshipping costs.
Opened items are not eligible for return. This includes products where the outer plastic seal or bag has been opened or torn.
If the product is damaged during transit, please immediately inform the delivery personnel and record a video as evidence.
For a return, please complete the return application form with your name, email, mobile number, order number, reason for return, and, if not using a credit card, provide your bank account details for the refund.
Return Process
Customer submits return request with name, order number, contact number, product name, reason for return, and photos.
Customer service verifies the request.
Order status is updated to "Return."
Customer sends back the full order (including original box, packing materials, and invoice) within 5 days.
Customer service confirms the return and inspects the items.
Refund is processed within 15 days based on the provided bank information, and a refund notification is sent.
Return process is complete.
Refund Instructions
Credit Card Payment: Refund will be processed after returned goods are received and verified. Posting time varies depending on your credit card provider.
Other Payment Methods: You must provide accurate bank account details to complete the refund.
If all return criteria are met and information is correct, we will refund the amount to your account within 15 days.
Refunds are issued only to the original purchaser and cannot be transferred to a third party.
If the return causes the original order to fall below the threshold for discount codes or coupons, we will recalculate the order amount accordingly.
If the return causes the order to fall below the free shipping/activity threshold, $100 shipping fee will be deducted from the refund.
Situations Where Returns/Exchanges Are Not Accepted
The 7-day appreciation period has passed.
Any product in the order has been opened (e.g., outer seal is broken), or damaged due to improper handling (e.g., stains, malfunctions, breakage, scratches).
Product packaging is damaged or incomplete, or invoices/accessories are missing.
Minor damage to the outer box during transit that does not affect the product itself is not eligible for return.
Missing or incomplete return of all items in the order (including gifts or sample packs) will affect return eligibility.
Excessive or malicious returns: If a customer cancels or returns orders more than twice due to personal reasons, we reserve the right to cancel future orders or blacklist the customer.
Situations Where Refunds Cannot Be Processed
Incorrect bank account information is provided.
If you requested a paper invoice but do not return it (you will be contacted to provide it, and shipping will be at your own expense).
If incorrect or incomplete information is provided on the return form and we are unable to contact you within 10 business days, your return request will be canceled.
In case of any disputes, the company reserves the right to make the final decision.
