Shipping Policy
Delivery Methods
We partner with the following logistics providers:
Home Delivery: HCT Logistics, Black Cat (Taiwan main island only)
Convenience Store Pickup: 7-Eleven, FamilyMart (Available in both Taiwan main island and offshore islands)
Delivery Timeframes / Regions
Home Delivery
Delivery Time: 2–3 business days
Service Area: Taiwan main island only
Convenience Store Pickup
Delivery Time: 2–4 business days
Service Area: Taiwan main island only
Postal Delivery (Offshore Islands)
Delivery Time: 3–6 business days
Service Area: Taiwan offshore islands
Shipping Notes
Orders will be shipped within 1–3 business days after order placement (excluding the order date and public holidays).
Delivery time is Monday to Friday, 9:00 AM – 6:00 PM. No deliveries on weekends.
During holidays or in case of unforeseen events (e.g. natural disasters), shipments may be delayed.
For home delivery, the actual delivery time will depend on the driver’s route schedule.
For convenience store pickup, please pay attention to the SMS notification and pick up your package within 7 days of arrival.
Failure to collect your order within the pickup window may result in shipping cost losses, which the customer will be responsible for.
